Nine Elements of REHAB Quality Control System

Property Owners Guidebook

  • Educate The Property Owner About the Realities of The Rehab Process.
  • Delineate The Roles And Expectations For All Parties

    REHAB Standards and Specifications

  • Written Performance Standards For Each Program Defining Minimum Standards to be Met after Rehab
  • Written Technical Specifications Defining Repair Methods and Materials Required To Meet The Performance Standards

    Work Write-ups

  • Clearly Written and Well Organized
  • Precise Definition of Work to be Done
  • Include Technical Specifications (May Be By Reference)
  • Readily Understood by all Parties

    Cost Estimates

  • Professionally Derived
  • Based on the Scope of Work and Technical Specs

    Contract Selection Procedures

  • Written Procedures for Selecting Contractors
  • Define Who is Responsible for Contractor Selection
  • Outline Bidding Requirements
  • List Minimum Qualifications For Contractor Participation
  • Procurement of Services-24 CFR 85.63 Vs. Common Rule

    Property Inspection Policies

  • Written Policies Defining Roles & Responsibilities of Inspectors
  • How and When Inspections will be Scheduled
  • Method for Quality Control Monitoring

    Contract And Accompanying Construction Documents
    Contracts should include:

  • Roles and Responsibilities of all parties
  • Construction Schedule
  • Contract Price
  • Provisions for Inspection and Payments
  • Provisions for Holdback of Funds
  • Change Order Procedures
  • Dispute Resolution Procedures
  • Warranty Terms and Conditions
  • All Essential Construction Documents Including Work Write Up and Technical Specifications
  • Provisions for Termination for Cause and Convenience
  • Davis-Bacon Requirements

    Pre-Construction Conferences

  • On Site with Contractor, Homeowner and Program Rep.
  • Address Scope of Work, Schedule, Special Conditions and Any other Questions from any of the parties

    Complaint Resolution Procedures

  • Establish, Equitable Process for Dispute Resolution
  • Neutral Third Party, Preferably an Establish Service

    NCCED Conference Presentation by Kim Kirkpatrick. Posted April 29, 2002